Wednesday, March 28, 2012

Technology Transforming HR Processes

By: Kelly Barnhard
Overview 
Human resource management ensures that human talent is used effectively and efficiently to accomplish organizational goals (Mathis & Jackson, 2010). Presently, the role of human resource management is undergoing a major transformation driven by changes in technology. As stated in our text,  people and organizations must change and adapt to the advances of technology if they expect to fully benefit from the improvements it offers. In terms of strategic HR, which is adding value by improving the performance of the business, effective businesses in the 21st century are pairing human capital and technology to enhance their performance levels (Mathis & Jackson, 2010). Even with the known knowledge that technology is altering the practices of business and human resources, one can still be uncertain when answering how technology is changing each HR process specifically. The article I will be referencing not only brings an end to this uncertainty, but provides some unique insights as well. Specifically, through the conducting of interviews with HR executives and archival research, this article was able to develop an in depth comparison of traditional and e-HR practices.  

Article Description/Connection to Text 
The article, Effects of the Internet and Technology on HR Processes, portrays how HR activities are evolving with technology. It guides the reader through specific HR process that are transforming and how these changes effect the organization as a whole. For instance, the article reveals the transformations occurring in recruiting, selection, performance management, compensation and benefits, training and development, and career management. 

The performance management and career management segments of the article explain how advances in technology are linked to greater organizational socialization commitment. This relates to our text in terms of effects technology has on communication. Specifically, how technology has increased employee expectations regarding the speed and frequency of communication from managers and how they connect to customers (Mathis & Jackson, 2010). When looking at the training and development section of the article, we can see how technology and the internet can provide a lower cost solution when utilizing online training or e-learning.  This relates to Chapter 8 of our text, training and development. Particularly, how e-learning consists of advantages such as cost savings and generates a larger access to employees. Additionally, the text describes how e-learning enables scoring of exercise and assessments and provides the appropriate feedback (Mathis & Jackson, 2010).

After providing a descriptive study, the article draws the conclusion of how an organization can effectively implement e-HR. Particularly, it thoroughly pinpoints five overarching trends of technology that effect the overall structure and strategy of an organization. These include: 
  1. Substantial reductions in cost and time
  2. Transition of administrative activities from HR department to employees themselves
  3. Increase in readily available information 
  4. Need for integrating HR with information systems
  5. Increase emphasis on HR as a strategic business partner whose primary challenge is to recruit, develop, and retain talented employees for the organization.

Take Away Points 
Due to technology continually changing and improving, an organization and the people  comprised of it must learn to adapt and  improve with it in order to compete successfully. Technology is impacting the way an organization performs. New methods for communicating, processing information, and manufacturing are the results of evolving technologies (Mathis & Jackson, 2010). Each specific HR process is being effected by technology. As students who are looking to graduate and dive into the business world, we can use this insightful knowledge to add value to our future organization, increase our performance levels, and even gain a competitive edge. Overall, what should be taken away from this research is that we need to continually expand our knowledge, adapt to changes, and be aware of the challenges presented with those changes. Specifically, know the significance of blending human capital with technology and the impact it has on HR and the overall organization.   

Works Cited
Ensher, E., Nielson, T., Grant-Vallone, E. (2002). Tales from the Hiring Line: Effects of the Internet and Technology on HR Processes. Organizational Dynamics, Vol. 31, 224-244.      
Retrieved from http://ellenensher.com/article-files/Tales%20from%20the.pdf

Mathis, R. L., & Jackson, J. H. (2010). Human resource management. (13 ed.). Mason, OH: South-Western Cengage Learning.

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