Creating the Right Organizational Culture
By: Justin Orow
Overview
As a business minded person one of my points of
emphasis in any business or company I would be involved in is to take care of
employees and let them know how much they mean to the business and the everyday
functions of the business, so that in return they can work harder for you. Organizational culture should be seen as the “climate”
of the organization that employees, managers, customers and others experience (Mathis
& Jackson, 2010). Many of the most successful
business and companies that are being run today have an organizational culture
that benefits the employees and is always rewarding to them. In the article I choose
you will see that Fed Ex HR department tries to instill the same type of
attitude and culture in to their
workforce.
Article Description/Connection to Text
In this article Frederick W Smith talks about the environment
that Fed Ex managers and top officers have created for their employees to make
them as effective as possible in taking care of the customer. In the article smith mentions all the methods
Fed Ex uses that benefits employees and it also talks about their motto “people
service profit”. This philosophy is a value chain that suggests that, by taking
care of employees, they will deliver the high levels of service demanded by
customers, who will in turn reward the company with continued patronage and profitability
(Smith, 2006). To help support their
motto they run annual employee surveys, which lets the employees rate the management
effectiveness and commitment to their philosophy. The survey is given once a year and is used
as a basis for improvement. Managers
hold feedback sessions where they discuss things they found out through the
surveys to make sure problems are being solved. As a group, they develop formal, written
action plans for solving these problems. Groups usually review plans throughout
the year to determine whether problems are being solved satisfactorily (Smith,
2006). Fed Ex takes these measures to
establish the right kind of atmosphere for its work force that gives them a
competitive advantage, which coincides with what the text says. Organizational culture
should be seen as the “climate” of the organization that employees, managers,
customers, and other experience. This culture affects service and quality,
organization productivity, and financial results (Mathis & Jackson, 2010). This aligns directly with Fed Ex motto of “people
service profit” .If you align the right people in positions to best take care
of your customers, a profit will be returned.
This is all possible by the culture that Fed Ex promotes.
Take Away Points
In promoting this kind of two way street approach to
HR employees will much more satisfied with the environment of the workplace,
and in return they will tend to the customer’s needs the best they could which
will help your company gain a higher profit which is the end goal. If you want to best improve processes and
overall business functions who is going to know better then your own
employees. Annual surveys and meeting
that involve employees can fix problems that HR on their own will not see.
Work Cited
Mathis, R. L., & Jackson, J. H. (2010). Human
resource management. (13 ed.). Mason, OH: South-Western Cengage Learning.
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